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Continual striving towards an understanding of the essential needs, preferences and wishes of each individual
Recognition of the importance of a homely environment that meets all the needs of those that use the service
Tailored Care and Support Plans based on a thorough assessment to ensure continued and appropriate levels of care and support are provided
Awareness of the right for service users to feel safe and secure and protected from abuse
Ensured access to healthcare professionals and robust means of referral to specialist services
Recognising the essential values of dignity, privacy, choice and respect in everything that we do
Continued improvement through Quality Assurance and regular review
Qualified and informed staff teams
Environments and practice that promotes the health and safety of all service users
Commitment to exceed the regulatory standards
Whitmore Vale Housing Association aims to provide Quality Care and Support to people, working towards:
A contented, stimulated and happy life
A lifestyle as close as possible to the community at large
Participation in the activities of local communities and in employment
Access to a stimulating, structured and flexible programme of meaningful activities
Development of life skills to achieve and maintain greater independence
A personal understanding of their position as valued members of their community