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Hindhead Supported Living Services Building

HINDHEAD SUPPORTED LIVING SERVICE

Location

Hindhead Supported Living Service support tenants living at The Old Manse and Salima, both located in the village of Beacon Hill, near Hindhead and additional flats are being developed closeby.

The village offers a range of shopping, social, sporting and religious amenities. There is a GP surgery close-by in Grayshott and in Beacon Hill there is a chemist, dentist, newsagents, butchers, an off license and a pub as well as restaurants and takeaways.

There are other towns nearby that are easy to get to by train or bus such as Farnham and Guildford. Guildford is the nearest big town and is great for shopping and visits to the cinema and theatres.
Hindhead has the Devil’s punchbowl National Trust grounds and nearby are Frensham Ponds and Waggoner’s Wells all offering relaxing retreats and the chance for a leisurely walk.

Facilities

Hindhead Supported Living Service provides housing related support for adults with a learning disability and for some who also have additional mental health needs. Whitmore Vale Housing Association is the Landlord and provides staff to support the people that live in The Old Manse and Salima. The Old Manse is a detached six bed roomed house suitable for six tenants. It has a sitting room, a dining room, a large kitchen, two bathrooms, a separate toilet and office. The office where the staff are based is at The Old Manse.

Salima is a three bed roomed semi-detached house near to the Old Manse and suitable for three tenants. It has a kitchen, conservatory, sitting room, a downstairs toilet and upstairs bathroom. Staff visit Salima daily to provide support but tenants from Salima can telephone or go to The Old Manse at any time to talk to staff.

Housing Related Support

The funding for the staff to support tenants comes from Supporting People and Social Services. Supporting People provides Housing related support.

This includes:
• Budgeting and managing finances
• Claiming welfare benefits
• Safety and security of the home
• Move on aspirations
• Setting up home and maintaining home
• Personal safety and risk
• Maintaining tenancy, including arrears prevention work
• Mobility aids and adaptations
• Physical health and hygiene
• Emotional health and wellbeing and mental health
• Substance misuse
• Family and Social contacts
• Social and leisure interests
• Training and employment
• Cultural and faith needs
• Housing need and recent history
• Life skills
• Debt advice
• Referring and liaising to other statutory agencies

Every tenant supported by Hindhead Supported Living Service will have a support plan which is agreed between the staff and tenant.

Staffing

Staff are at The Old Manse during the waking day. At night there is a phone that can be used for all kinds of emergencies.

Our commitment to providing the highest quality of support at Hindhead Supported Living Service is reflected in the calibre of our staff. All staff are carefully selected through our recruitment and selection procedure and prior to appointment are subjected to a criminal records bureau check, an occupational health check and a requirement of two references.

The staff team have a suitable range of experience to provide the support required by the tenants of Hindhead Supported Living Service. This is achieved through careful selection, induction and training for developing their individual skills and knowledge in ways relevant to enabling them to provide the best possible service.

Quality Assurance

Hindhead Supported Living Service operates a comprehensive system of monitoring and assessment. The senior manager is assigned specifically to ensure that the organisation’s services consistently meet the high standards set out in our policies and procedures and working instructions.

Testimonials

“As a family we have been amazed by the support and loyalty to my brother as a tenant at The Old Manse. Their patience and understanding and support over this past year has gone beyond any job description and we feel that they care as much as we do about his future and his happiness”, Family member

“Staff are thorough and respect the tenants’ views”, GP

“Treating clients as individuals, and people. Not demeaning or derogatory in any way. Respectful and friendly staff”, Health professional

“Good sympathetic personal support”, Family member

“I get very good help, everyone is very helpful", Tenant

“The house is very nice friendly and warm”, Tenant