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The Pines Residential Care Home

THE PINES

Location

The Pines, is the ground floor of a large house called Whitmore Vale House. It is situated within two hundred metres of Beacon Hill village centre in Hindhead. The village offers a small range of shopping, social, sporting and religious amenities.

Beacon Hill is close to Haslemere, which hosts free town centre events and an annual festival and throughout the year there are shows, plays, concerts, cinema, exhibitions and fairs and even a circus.

There are a number of high street shops and specialist shops within Haslemere and Guildford is nearby for the full shopping experience.

Hindhead has the Devil’s punchbowl National Trust’s area and nearby are Frensham Ponds and Waggoner’s Wells all offering relaxing retreats and the chance for a leisurely walk.

Facilities

All residents have their own bedrooms, one of which has an en-suite shower and toilet.

There are two further bathrooms within The Pines fitted with specialist equipment suitable for use by people with multiple disabilities. Additional mobility aids are made available according to the needs of the residents.

Communal facilities include a large lounge, a sensory room and dining room, together with a kitchen and separate utility room. The office is also situated within The Pines, on the ground floor, close to the communal areas.

Quality Assurance

The Pines operates a comprehensive system of monitoring and assessment for the operation of its services. The Senior Manager is assigned specifically to ensure that the residential and care services consistently meet the high standards set out in our Policies & Procedures and working instructions.

Registration

The Pines is registered with and inspected by the Care Quality Commission. Reports of our latest inspections can be obtained from their website www.cqc.org.uk.

Staffing

Our commitment to providing a high level of care at The Pines is reflected in our staffing ratios and calibre of staff. All staff are carefully selected through our recruitment and selection procedure, and prior to appointment are subjected to a criminal record check, an occupational health check, and a requirement of two references.

The staff team have a suitable range of experience to provide the services needed by the residents in the house. This is achieved through careful selection, induction and training for developing their individual skills and knowledge in ways relevant to enabling them to provide the best possible service.

Where specialist skills are necessary we work with the community learning disability team to engage the full range of services available in the community e.g. general practitioners, community nursing, speech therapy, physiotherapy, wheelchair support, chiropody, dentistry, opticians etc. Where appropriate these external professionals prepare guidelines for the staff to follow to achieve the best projected outcomes for any particular resident.

There are staff on duty at all times during the day and at night there is a sleep-in staff member and a waking night staff member

Activities/Holidays

We provide a safe environment, which is capable of helping individuals with a learning disability and additional needs participate in a broad range of activities where carefully monitored reasonable risk taking is seen as part of everyday living experiences.

Activities may include day centre services, engaging in other meaningful activities in the community or home based activities e.g. shopping, domestic and social skills, clubs and drop-in centres, art and drama. A selection of equipment is provided within the home available to be used at resident’s choice.

Where residents have any known practice of religious observance the staff will support them in continuing this practice, provided it can be achieved within the locality of the home.

The staff at The Pines encourage and support links with families and friends of residents by encouraging their invitation for visits and for meals. On occasions staff will assist with the home’s transport supporting residents to visit friends and family and staying if possible as may be requested to support the resident during the visit.

Testimonials

“I view The Pines as an excellent care home offering person centred support of the highest quality”, Visiting Professional

“The manager and staff are very caring”, Family member

“We are able to call and visit anytime”, Family member