Whitmore Vale Housing Association Logo
Whitmore Vale - Providing services for adults with learning difficulties
Whitmore Vale Residential Care Home

WHITMORE VALE HOUSE

Geographical area

Whitmore Vale House is situated on the outskirts of a residential area within two hundred metres of Beacon Hill village centre in Hindhead. The village offers a small range of shopping, social, sporting and religious amenities.

Beacon Hill is close to Haslemere, which hosts free town centre events and an annual festival and throughout the year there are shows, plays, concerts, cinema, exhibitions and fairs and even a circus.

There are a number of high street shops and specialist shops within Haslemere and Guildford is nearby for the full shopping experience.

Hindhead has the Devil’s punchbowl national trust grounds and nearby are Frensham Ponds and Waggoner’s Wells all offering relaxing retreats and the chance for a leisurely walk.

Facilities

Whitmore Vale House is a large, three storey Victorian house built on three levels. Although registered under Whitmore Vale House, the building has been developed to offer homely style living environments and has therefore been set up as three self-contained, independent units, Rose Flat, Treetops and Wishing Well Cottage.

The home offers its services to 19 adults with a learning disability from 18 years old and is a home for as long as the service can meet the needs of the individual residents.

All residents have their own bedrooms. All of the units have separate toilet facilities and two bathrooms, with facilities such as walk-in shower facilities, baths and mixer shower facilities. Mobility aids such as specialist baths have been made available according to the needs of the residents.

Communal facilities in each unit include a large lounge, kitchen with separate dining room and separate utility room. There is an outside patio area easily accessed by all residents.

Quality Assurance

Whitmore Vale House operates a comprehensive system of monitoring and assessment for the operation of its services. The Senior Manager is assigned specifically to ensure that the residential and care services consistently meet the high standards set out in our Policies & Procedures and working instructions.

Registration

Whitmore Vale House is registered with and inspected by the Care Quality Commission. Reports of our latest inspections can be obtained from their website www.cqc.org.uk.

Staffing

Our commitment to providing the highest care at Whitmore Vale House is reflected in our staffing ratios and calibre of staff. All staff are carefully selected through our recruitment and selection procedure, and prior to appointment are subjected to a criminal record check, an occupational health check and a requirement of two references.

The staff team have a suitable range of experience to provide the services needed by the residents in the house. This is achieved through careful selection, induction and basic statutory training. Furthermore staff are encouraged and supported to work towards NVQ qualifications and attend a selection of day courses aimed at developing their individual skills and knowledge in ways relevant to enabling them to provide the best possible service.

Where specialist skills are necessary we work with the community learning disability team to engage the full range of services available in the community e.g. psychiatric, general practitioners, community nursing, speech therapy, physiotherapy, chiropody, dentistry, opticians etc. Where appropriate these external professionals prepare guidelines for the staff to follow to achieve the best projected outcomes for any particular resident.

There are three or more staff on duty at all times during the day and at night there is a sleep-in staff member and a wake-in night staff member

Activities

We provide a safe environment which is capable of helping individuals with a learning disability and associated needs participate in a broad range of activities where carefully monitored reasonable risk taking is seen as part of everyday living experiences.

Activities may include day centre services, engaging in other meaningful activities in the community or home based activities e.g. shopping, domestic and social skills, clubs and drop-in centres, art and drama. A selection of equipment is provided within the home and is available to be used at resident’s choice.

Where residents have any known practice of religious observance the staff will support them in continuing this practice, provided it can be achieved within the locality of the home.

The staff at Whitmore Vale House support links with families and friends of residents by encouraging their invitation for visits and for meals. On occasions staff will assist with the home’s transport supporting residents to visit friends and family and staying if possible as may be requested to support the resident during the visit.

Testimonials

“Brilliant that I signed all [my care plan] and went through it all”, Resident

“Staff are caring and respectful and they knock on my door. I am happy and I want to live here until I am 100 years old. Forever”, Resident

“I am very satisfied with the service offered and particularly with kindness and patience of the staff ”, Family member

“My son enjoys activities offered and seems to be continually improving in his development ”, Family member

“The standard of support given is excellent, the ethos of the home is fantastic as it concentrates on ensuring service users develop and maintain their independence skills”, Social Worker